Our web site terms & Conditions & Privacy

Payment may be made by cheque, BACS or via PayPal. Invoices are sent either via post and/or PDF file.
We request payment of invoices within 14 days. Please make cheques payable to achroma or if paying by BACS use the account details provided and reference the invoice number provided.

Failiure to make payment within 30 days may result in the suspension of all services including taking down any webpages created by achroma.co.uk and suspension of email services.

Proposals remain valid for 30 days from the date of issue unless otherwise stated.

Any notices to be given to the client at their head office and to achroma at their registered address. These terms shall be governed by and construed in accordance with the laws of the England and the Isle of Man. Parties hereby submit to the non-exclusive jurisdiction of the English and Isle of Man Courts.

Where variations to an agreed programme of work is specified by the client, and these variations are agreed to be likely to result in an increase in the chargeable hours, costs or expenses, a variation notice setting out the nature of the variation and the estimated adjustment to the budget, will be issued. Once issued, such a variation notice must be signed as agreed by the client prior to achroma personnel being required to perform work resulting from the variation notice.

Unless specifically included in the proposal, expenses are payable in addition to the proposed fee. Expenses will be agreed in advance within an approved budget and billed, at cost, monthly in arrears. A full mileage and expenses schedule will be provided with the monthly invoice. All rates below are exclusive of VAT.
• Mileage: £0.50 per mile
• Accommodation outside M25 (per person per day): £75
• Sustenance overnight (per person per day if overnight stay is required): £35
• Accommodation within M25 (per person per night): £95
• International accommodation: At cost
• Printing / postage / copying / other disbursements: At cost
• Trains / taxis / flights (economy class): At cost

The Customer retains the copyright to data, files and graphic logos provided by the Customer, and grants achroma the rights to publish and use such material. The Customer must obtain permission and rights to use any images, information or files that are copyrighted by a third party. The Customer is further responsible for granting achroma permission and rights for use of the same and agrees to indemnify and hold harmless achroma from any and all claims resulting from the Customer’s negligence or inability to obtain proper copyright permissions.
Where appropriate for the effective delivery of the work, achroma may engage additional staff or subcontract aspects of the service. Any change to these arrangements will be discussed and agreed with the client in advance. It is unlikely that we will need to use any third-party consultants.
From time to time there may be a requirement for achroma to procure services or equipment outside the scope of its normal operations (for example: trade mark attorneys). This will be carried out against a specification agreed with the client. The contract for the chosen services or equipment and responsibility for the quality of the delivered services or equipment will be directly with the client unless otherwise stated.

The client allows use of their name and a description of the work undertaken in publicity material, press releases, websites and other media produced from time to time by achroma. Use of detailed descriptions of the work will be subject to acceptance by the client and bound by the confidentiality agreement.

The copyright of all intellectual property contained in all images, documents, presentations, conceptual artwork or research material provided to the client is wholly owned by achroma unless specifically stated. Use of any of this material is strictly limited; if unsure you should contact achroma. Achroma will be credited in full as author and copyright holder in all subsequent use of such materials. Furthermore, achroma will be free to make future use of the general market intelligence and research findings obtained during the contract.
As the client, you will have complete copyright over the finished product, files, images and all agreed deliverables (such as completed comps and wireframes).

Bugs will be fixed ‘free of charge’ for a period of six months from date of launch.

Achroma.co.uk can provide exceptional hosting arrangements. This is our preference however if you choose to self-host, the following notes apply:
• They must be running php5 and Mysql5 as these are the development platform versions we currently employ
• It is preferable servers are Unix/Linux based running Apache server
• For reasons of both performance and security, some sites are not viable using standard ‘shared’ hosting packages
• We will need access to the server control panel and have full access to the DNS and name-server records plus SSH and FTP access. These details must be provided well in advance of any proposed launch date
• Our sites are very lean and many of our clients have found that they receive more traffic with the new design. It is also your responsibility to ensure the server is adequate to handle the load the proposed website will place on it, plus make appropriate backups. If you decide to use your own servers then have to move them to another host, you will be charged at our standard hourly rate for the move.

In the event of either party being in material or fundamental breach of any of the terms and conditions of business the other may forthwith terminate the contract if the breach is incapable of remedy, or if it is capable of remedy the aggrieved party shall serve on the other seven days notice requiring such a breach to be remedied and, if such a breach is not remedied within the seven day period the contract shall automatically terminate.
In the case of dispute both parties agreed to abide by the decision reached by an independent mediator. The cost of mediation will be borne by the party against whom the judgement is made, or shared if no or equal fault is found.
Payment for any work is still due up to and including the day that the breach is notified.

Computer data is backed up daily with a copy taken off site. Some data is held on our dedicated servers at a secure data centre in London which is regularly backed up offsite.
Email and files are continuously checked for viruses but our responsibility is limited.

Achroma hereby agree to treat as secret and confidential and not at any time for any reason to disclose or permit to be disclosed to any person or otherwise make use of or permit to be made use of any unpublished information relation to the client’s technology or other know-how business plans or finances or any such information relating to any subsidiary, supplier, customer or client of the client and to deliver up to the client all working papers, computer discs and tapes or other material and copies provided to or prepared by us or our employees should the current discussions terminate. Achroma further agree to procure that our employees observe the terms of this clause.